Refund policy
REFUND & RETURN POLICY – NORTHGRITCO
Last Updated: September 1, 2026
Overview
All NorthGritCo products are made to order. Because each item is produced specifically after an order is placed, we generally do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, buyer's remorse, or personal preference.
However, if your order arrives damaged, defective, incorrect, or with a manufacturing or printing error, please contact us so we can review the issue and provide an appropriate resolution.
Product Images Disclaimer
Product images on our website are provided for reference purposes. Colors may appear slightly different depending on your screen settings, display calibration, lighting conditions, and other factors.
As a print-on-demand brand, minor differences between product mockups and the final printed product may occur. Minor variations that do not affect the quality or usability of the product do not necessarily constitute a defect.
If you have questions about a specific product, color, or design, please contact us before placing your order at:
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or has a manufacturing or printing error, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item showing the problem
- Photos of the packaging, if the item arrived damaged
We will review your claim and determine the appropriate resolution.
If your claim is approved, we may provide:
- A replacement at no additional cost, or
- A refund if a replacement is not available or appropriate.
Please do not return an item unless we have specifically instructed you to do so.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
NorthGritCo is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an address error shortly after placing your order, contact us as soon as possible at:
Because orders may enter production quickly, we cannot guarantee that an address can be changed or an order canceled after it has entered production.
Lost or Stolen Packages
If a package is confirmed by the carrier as delivered to the address provided at checkout, NorthGritCo is generally not responsible for packages that are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. You may also contact the carrier to report the issue.
If your package is lost in transit or the tracking information indicates an unresolved delivery problem, please contact us at:
We will review the situation and determine whether further assistance is available.
Non-Returnable Reasons
Because our products are made to order, we generally do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Buyer's remorse
- Personal preference
- Ordering the wrong color or style
We strongly recommend reviewing the product description and size chart before placing your order.
Order Cancellation
Because our products are made to order, orders may enter production shortly after they are placed.
If you need to request a cancellation, contact us as soon as possible at:
We cannot guarantee that an order can be canceled once it has entered production.
Right to Review Claims
All refund and replacement requests are subject to review. We reserve the right to deny a claim that does not meet the conditions described in this policy or where the provided information and evidence do not support the claim.
Contact
If you have any questions about this Refund & Return Policy, please contact us at: