FAQ – FREQUENTLY ASKED QUESTIONS

Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. No minimum order required.

How long does shipping take?

All products are made to order. Orders are typically delivered within 5–8 business days in the United States.

Delivery times are estimates and may vary depending on production volume, carrier delays, peak seasons, weather conditions, or other circumstances outside of our control.

Orders to Alaska, Hawaii, Puerto Rico, and unincorporated U.S. territories may take an additional 7–12 business days.

Will I receive a tracking number?

Yes! Once your order has been shipped, you will receive a tracking number via email automatically.

Tracking information may not be available immediately after placing your order.

Returns & Refunds

Do you accept returns?

All our products are made to order, so we generally do not accept returns or exchanges for incorrect size selection, change of mind, buyer’s remorse, personal preference, or choosing the wrong color or style.

What if my item arrives damaged, defective, or incorrect?

If your item arrives damaged, defective, incorrect, or has a printing error, please contact us within 7 days of delivery at support@northgritco.com.

Please include your order number, a description of the issue, and clear photos of the item. We will review the issue and, when appropriate, provide a replacement at no cost or a refund if a replacement is unavailable or appropriate.

Sizing

What sizes do you offer?

Tees: Available in S–3XL.
Hoodies: Available in S–5XL.

Each product page includes a detailed size chart to help you choose the right size.

How do I know which size to pick?

We recommend checking the size chart on each product page before placing your order.

When in doubt, we recommend sizing up for a more relaxed fit.

Orders

Can I cancel or modify my order?

Because our products are made to order, please contact us as soon as possible if you need to cancel or modify an order.

We will do our best to help, but cancellation or modification requests cannot be guaranteed once an order has entered production.

Please double-check your size, color, and shipping address before completing your purchase.

Do I need an account to place an order?

No. You can check out as a guest, and creating a customer account is optional.

An account can make it easier to view your order information and manage your orders.

Contact

How can I reach customer support?

For questions about your order, products, shipping, or anything else, please email us at support@northgritco.com.

We aim to respond to customer inquiries within 1–2 business days.